If you are a new customer please contact us directly via thehilltopoffice@gmail.com. If you are already a member, please log on to your kennel booker account. The portal can be found on the front home page or on the navigation bar above.

Yes. No dog can be stay without a current vaccination certificate against Distemper, Hepatitis, Parvo virus, Parainfluenza (DHLPPI) Leptospirosis and is part of our Terms and Conditions, Licence and Insurances.

We do not require your dog to have had the Kennel Cough vaccine but if your dog has had this vaccine, we ask that they do not attend Hilltop for 4 weeks from the date it is given, some vets will advise 2 weeks, but we have a strict policy for the boarding and day-care facilities that it must be 4 weeks to protect our clients’ dogs.

We like to invite new customers for a viewing to show you our set up and meet our staff. Viewings are Mondays to Fridays at 10.30 am depending on availability. You are still able to book your dog in for a stay before viewing, but we must keep viewings to appointments only so we can arrange for a staff member to show you around. We are unable to do viewings when you drop off or collect as we are still dealing with clients coming and going at the gate.

6pm weekday is the last collection and 5pm on a Saturday. We ask that you please adhere to our times. If you are unable to make the close time due to traffic or cancellation of trains, please let us know asap so we can arrange for staff to stay on to wait for you to collect your dog at the agreed time. Late charges will be added to your account. If it is not possible to collect in good time, then we will board your dog for collection the next morning and you will be charged accordingly.

Our minimum age requirement for boarding puppies is three months. This is usually enough time for your puppy to have completed their regimen of puppy vaccines, which are typically given over a period of 12 weeks.

Yes please. We believe it would be best for your dogs to stay on their own food.

Yes, Our kennel blocks, play paddocks and grounds are secure, patrolled, regularly inspected, and well maintained with extensive CCTV deployed for additional 24 hour surveillance.

We endeavour to keep our customers and dog details with preferences up to date with vaccines, exercise preferences, grooming, vet registration details, UK emergency numbers etc so for any event we can act accordingly.

Itinerary:

Breakfast room service

Outdoor elimination break

Walk/ Play in the paddocks

Down time playroom/ TV time!

Enrichment sessions

Dinner room service

Turn down service, cuddles and lights out